International Delivery
House of Holly ships worldwide to most major cities and countries. Do note that deliveries might occasionally take longer during busy sale periods and the festive seasons. House of Holly will not responsible for any missing items and/or parcels in transit.
House of Holly Currently Ships to:
Australia
Canada
China
Germany
Hong Kong
Indonesia
Japan
Taiwan
New Zealand
South Korea
Taiwan
Thailand
United Kingdom (UK)
United States (US)
Vietnam
International Shipping costs are automatically calculated at checkout.
All available shipping options will appear at checkout. We typically offer standard and express. Please allow additional time and expect delays during busy sale periods and the festive seasons.
A 3rd party courier handles all deliveries. House of Holly will not be liable or responsible for any damages to the items in transit to your intended address. For unsuccessful delivery attempts due to incomplete addresses, the parcel will be returned to House of Holly, and a re-delivery fee will be chargeable.
Unfortunately, orders cannot be canceled after they are placed. Please email us at [email protected] or DM us directly on IG as soon as possible if you want to amend your order, and we will do our best to catch it before it is processed!
DM us on Instagram or email us at [email protected]. We will try our best to change the address if the order has not been shipped out yet. However, if the order has already been shipped out, we cannot make any further changes.
The fastest way to contact us is through Direct Messaging via Instagram. You can find us at @houseofhollykids. Alternatively, you can email us at [email protected] or WhatsApp/call us directly @ +65 83836669
International Returns & Exchanges
There will be strictly no refunds and/or exchanges for International Orders unless there is proof that it is due to a manufacturing fault.
Every product is thoroughly checked before shipping out to you so this should not happen. However, if you have received a wrong or defective piece, please write to us at [email protected] with your order no. and a photograph of the item within 7 days of receiving the package so we can correct it.
All items must not be used or laundered, and tags must be intact.
Once the case has been validated for exchange, we will mail out the correct item for a one-to-one exchange in person. We will contact you to arrange a time and date for the exchange.
Payment
All prices displayed are in Singapore Dollars. We accept all major credit cards including Visa, MasterCard and American Express.
Additional Information on International Shipments
All international shipments may be subject to import charges (duties, customs tariffs, and goods & services taxes), which differ by country.
House of Holly does not collect your duties and taxes during checkout and cannot predict customs charges. If you incur these additional charges, you must fulfill the charges for your package to clear customs.
Please note that some countries may have amount thresholds, which, when exceeded, would disqualify the order as a cross-border online order. House of Holly will not assist with any importation clearance.
For more information regarding your country’s customs policies, please contact your local customs office before you proceed with your order. House of Holly shall not be held responsible for and will not issue refunds for goods held by customs.